Building & Scaling Consumer Loyalty & Engagement Platforms for Digital & Data in Retail & E-commerce
Rahul Garg
About Me
Rahul Garg brings 20+ years of experience at the intersection of strategy, technology, and large-scale execution across consumer, retail, e-commerce, and telecom sectors. He has worked with leading organizations including Tata, Birla, Reliance, and JPMorgan, partnering closely with senior leadership on high-impact strategic initiatives. His experience spans equity research, business strategy, and large-scale platform launches, including a key role in building JioMart Digital and developing consumer platforms serving 300+ million users. He has also led strategy and business excellence functions, driving operational improvements across complex organizations. Currently, Rahul advises corporates, founders, and investors on market entry, operating models, and scale execution, bringing a unique blend of strategic insight and hands-on execution expertise.Courses by me
Participants will be able to design and scale customer loyalty programs, translate business objectives into platform requirements, integrate cross-functional workflows, apply data-driven personalization strategies, and build SOPs and governance models to ensure scalable, compliant, and high-impact engagement platforms.
Integrating Retail Platform Modules & Building SOP Frameworks for Digital & Data in Retail & E-commerce
Participants will be able to integrate retail platform modules across functions, design structured onboarding and campaign workflows, develop SOPs with clear governance frameworks, and ensure compliance, scalability, and cross-functional alignment for efficient platform operations.